Has It Been Less Than 14 Days?
Our flip flops have a 7-14 day break-in period where they will mold to the individualized shape of your foot and adjust to your specific walking pattern. It is not uncommon to feel some sensitivity in your feet and even your hip and back during the break in period – give them more time! After 2-3 weeks, this will melt away.

Lost Package?

We are not responsible for packages lost in transit or stolen. After your order leaves our warehouse, the shipping carrier is responsible for delivery.

Please file a lost package claim with your shipping carrier before contacting us for a replacement. Please note: We can only replace your lost package 7 buisness days after the shipping carrier shows your package has been delivered.

RETURN PROCESS

ALL SALES FINAL DURING THE BOGO EVENT!

  • Returns are accepted within 30 days of delivery.
  • Items must be unworn, in original condition, and returned with all original packaging.
  • Customers are responsible for all return shipping costs.
  • Shipping charges (original or return) are non-refundable.
  • Mules are non-refundable as of 12.16.25

Once your return is received and inspected, approved refunds will be issued to the original form of payment. To initiate a return, please contact our support team at support@thehealingsole.com with your order number and reason for return. Instructions will be provided once your request is approved.

IMPORTANT NOTES

  • Merchandise must be returned within 30 days.
  • All returns must include the shoebox in its original condition, without postage labels and in a separate shipping box.
  • The original packing slip or your name and order number must be included in the box to insure a speedy return process.
  • Gift cards and T-shirts are non-returnable and non-refundable.
  • Online Orders CANNOT be returned to retail locations.
  • Any merchandise marked “Final Sale” cannot be returned.
  • Items showing signs of wear, damage, or use may not be eligible for return or exchange.
  • We recommend trying on footwear indoors on a clean surface to ensure eligibility.
  • The Healing Sole does not provide prepaid shipping labels or cover shipping fees under any circumstances.

Exchange Process

  • Exchanges are accepted within 30 days of delivery, subject to product availability.
  • Customers are responsible for all shipping costs related to exchanges, including shipping the item back to us and shipping the replacement item to you.
  • We are unable to cover or reimburse any shipping costs for exchanges.

To initiate a exchange, please contact our support team at support@thehealingsole.com with your order number and reason for return. Instructions will be provided once your request is approved.

Initiate Your Return

Value is required
Value is required
Value is required
Thank you!